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case study

TRAVEL

Fly.pl gained 16% more sales calls that converted at a 10% higher rate than normal calls

[ mobile / tablet section]

case study

TRAVEL

Fly.pl gained 16% more sales calls that converted at a 10% higher rate than normal calls

0 %
Sales calls increase
0 days
Setup to results
15 %
Higher converstion rate

About Fly.pl

Fly.pl is an online travel agency in Poland established in 2007. Holiday makers can search offers from many tour operators, airlines and hotels quickly and conveniently. Customers may book online or via call center, including personalized packages. Tour operators, airlines and hotels benefit from Fly.pl’s complex service and multi-channel customer contact without needing to create a traditional sales network.

The opportunity for sales & expansion

Fly.pl was looking for solutions to drive new revenue in a highly competitive market. Crucial attributes they were looking for:

  • sizable new revenue growth at high ROI efficiency,
  • speed and ease of setup, including with existing tech,
  • reliability & seamless integration with current sales processes.

Fly.pl had previously experimented live website chat solution but it hadn’t delivered the hoped for ROI.

kacper

“We chose LiveCall after experiencing a range of technical problems with a similar solution. In contrast, LiveCall's integration was very fast and seamless with our call center solution. There was zero maintenance after setting it up - it just worked.

For me, it's the best solution thanks to the perfect integration, reliability and great results we saw immediately.”

Kacper Daszke
Director Marketing & e-commerce

Solution

Fly.pl  integrated and full set up LiveCall within 2 days. LiveCall was integrated with their existing sales call center who received the additional calls.

LiveCall was implemented throughout FLY.PL website:

  • popup inviting potential customers for a free callback within 25 seconds,
  • widget icon to easily trigger the popup with engagement text.

Results

Fly.pl achieved strong results within the first days with a minimal LiveCall installation

  • 16% increase in sales calls,
  • 10% increase conversion per call.

Further optimizations will be implemented, including targeting high-value customers as well as combining with email and ad campaigns.

anna

”LiveCall brought us a large increase in sales calls since the beginning. Our team really values this tool. Being able to respond quickly to clients on our website has also sped up the decision-making process and improved communication.”

Anna Wielgus
Director of Fly.pl Contact Center

Final Thoughts

Two things were striking from using LiveCall

The ‘wow’ factor for customers – the rapid response time and immediate human contact impressed customers. It really boosted the brand and customer experience. This helped distinguish HairRemoval versus competitors.
Lead response time was enormously important – the HairRemoval team ran tests to identify the impact of fast response times. They found responding within 1 minute to a lead (easy with LiveCall) converted nearly twice as much as those responded to in 10 minutes!

Knock it out of the park

travelist-logo
+16%
MORE SALES CALLS
travelist-logo
+91%
CONVERSION RATE GROWTH
travelist-logo
+51%
MORE SALES CALLS

B2C SERVICES

travelist-logo

+91%

CONVERSION RATE GROWTH
read more

“We use a variety of inbound channels, but we were really looking for a solution which would increase our conversion rates in the UK market. LiveCall helped us achieve that goal in no time at all. Within a month we had seen an our per call conversion rate increase by 91%!

Tomasz Kucharski
CEO

read their story

TRAVEL

travelist-logo

+16%

MORE SALES CALLS
read more

“LiveCall brought us a large increase in sales calls since the beginning. Our team really values this tool. Being able to respond quickly to clients on our website has also sped up the decision-making process and improved communication.”

Anna Wielgus
Contact Center Director

read their story

TRAVEL

travelist-logo

+51%

MORE SALES CALLS
read more

"I like how easy it was to set up LiveCall. We wanted to increase the number of calls our call center got from customers who visit our websites. We see improvements across all metrics that are most important for us: number of leads, conversion rate, and purchase value."

Tomasz Nowiński
Board Member

read their story

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