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Fly.pl gained 16% more sales calls that converted at a 10% higher rate than normal calls
Fly.pl is an online travel agency in Poland established in 2007. Holiday makers can search offers from many tour operators, airlines and hotels quickly and conveniently.
Customers may book online or via call center, including personalized packages. Tour operators, airlines and hotels benefit from Fly.pl’s complex service and multi-channel customer contact without needing to create a traditional sales network.
The opportunity for sales & expansion
Fly.pl was looking for solutions to drive new revenue in a highly competitive market. Crucial attributes they were looking for:
- sizable new revenue growth at high ROI efficiency,
- speed and ease of setup, including with existing tech,
- reliability & seamless integration with current sales processes.
Fly.pl had previously experimented live website chat solution but it hadn’t delivered the hoped for ROI.
“We chose LiveCall after experiencing a range of technical problems with a similar solution. In contrast, LiveCall's integration was very fast and seamless with our call center solution. There was zero maintenance after setting it up - it just worked.
For me, it's the best solution thanks to the perfect integration, reliability and great results we saw immediately.”
A fast and easy setup
In terms of implementing LiveCall on the FLY.PL website:
- popup inviting potential customers for a free callback within 25 seconds,
- widget icon to easily trigger the popup with engagement text.
A quick, considerable win
- 16% increase in sales calls,
- 10% increase conversion per call.
”LiveCall brought us a large increase in sales calls since the beginning. Our team really values this tool. Being able to respond quickly to clients on our website has also sped up the decision-making process and improved communication.”
Two things were striking from using LiveCall
Knock it out of the park
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